Microland Walkin 2017 Drive for Freshers 2016-2017 in Mumbai
Microland Walkin 2017 Drive for Freshers Mumbai on 15th 16th 17th February 2017 , microland recruitment for freshers 2017 as Analyst Service Desk Candidate must have Degree or B.Tech
Microland Walkin 2017 Drive for Freshers
We are eager to welcome you to our 3000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless opportunities to Learn, Earn and enjoy.
We welcome you for our hiring event to be held at below mentioned venue on 16th July16, if you are not keen request to pass on to your acquaintances.
Microland Vacany Details :
Designation : Analyst Service Desk
Experience : 1-2 Yrs
No. of Position : 6
Location – Mumbai
Microland Eligibility Criteria:
- Candidate should be comfortable for 24*7 shifts. No transportation facility would be available
- Candidate should have good communication skills
- Candidate should be a graduate i.e-10+2+3 or 10+2+4 from an affiliated university
- Candidate should have all educational mark sheets and certificates as also the set of documents for the companies worked, e.g. Offer letter, salary slip,
- Experience letter
Microland Job Description:
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Call Received from customer, classify the issue and log the ticket in ticket tool
- Continue follow ups for Pending Calls
- Assigning call to Customer Support Engineer & updating call status
- Maintaining and preparing Pending call list on daily basis
- Maintain of daily timesheet
- Escalate incidents according
- Maintain updates of tickets in the tool
- Preparing and maintaining Monthly Reports
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled/ Voice process.
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets.
Time 11Am – 04pm
walkin Date – 15th 16th 17th February 2017
Microland Walkin Venue:
201 Phoniex House,
A wing, SB road.
Wishing you all the very best.